Frequently Asked Questions
Everything you need to know about your iLumkb experience.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and chosen carrier.
What is your return policy?
We offer a 14-day return policy for most unused items in their original packaging. Please note that certain products, such as limited edition group buy items or customized hardware, may be subject to different terms.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on the destination and weight of your order.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.