Returns & Exchanges
At iLumkb, we want to ensure you are completely satisfied with your purchase. If you are not happy with your order, you can return your items within 14 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original packaging, ensuring all accessories, manuals, and protective materials are included.
Ship the Item
Affix the provided return label or ship the package via a trackable carrier to the address specified in your RMA instructions.
Quality Inspection & Refund
Once our warehouse receives and inspects the condition of the items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing